Guard House Reflections

3/25/12

Guard House Reflections

Annoying Sales Associates

It’s Sunday night and I’m on duty. The night is quiet except for rain drops tapping against the window panes. In the distance the red lights of railroad crossing arms flicker and from here they are blurred into a fuzzy red line that reminds me of the red correction marks my high school English teacher used in class to show us what needed to be studied.

Moments earlier the train jerked forward almost violently before slowing to start off in the opposite direction. That movement sparked thoughts of life experiences and how quickly things can change. I guess we all have everyday life experiences that annoy us or threaten to drive us mad if we give in to the unexpected.

A couple of weeks ago I was talking to my son on the telephone and during the course of the conversation he said, “Mom, sometimes I feel like I don’t do enough for my customers but there are a few customers that make me wish I could strangle them or hang myself.”

My son is a recent college graduate now working at Sears. The job has nothing at all to do with his chosen field but it is an honest job and he is meeting quite a few interesting people. He is also working with a real estate company to film property in a favorable light for potential clients and an insurance company doing goodness only knows what. He is frustrated that he went to college and can’t find one good paying job that would cover his expenses and student loans.

He mentions some of his customers as if they were neighbors living close to him as he grew up. He frets when an elderly person has a heavy package to carry and he is always concerned that people are standing in line too long. He cannot understand why some people expect far more from sales people than others do.  When he voiced his concerns to me I replied, “Son, you’re doing your best.” I meant that sincerely because I know he really is giving his best to his job.

I confess there has been many times over the years when I’ve stood in a store and been a totally frustrated customer because finding a sales associate was next to impossible. In fact, finding a hen with a mouth full of teeth would have been easier most of the time. I won’t even mention the time I considered stripping off to stand naked with a T-bone steak tied around my neck to get someone to help me carry a Christmas tree out of the store.

Then there are the overly dedicated sales people like the one I found in a chain outfit store this past week. I would hide myself away from the public if I ever thought my son had turned into this type of creature.

I walked into the store with the intention of checking the new models of lawn mowers and as well as their pricing. I was barely into the store when a sales person stepped in front of me and blocked my path. I’m telling you, this guy was like a dog in heat. He could barely contain himself. “Is there anything I can help you with today? I’m sure I can be of assistance to you. How about if I just walk along with you and answer any questions you might have today?”  I can only assume the man gets a commission on any sales he makes.

I’m also taking a wild guess that he picked me out of the customers on hand as the one most likely to make a purchase. Maybe geriatric citizens using walkers to get around can’t carry much or maybe he is intimidated by the men with cut off t-shirts, tattoos, and baseball caps. I’m not sure but for whatever reason I guess he thought a woman dressed in blue jeans and worn sneakers who hadn’t had time to put on make-up or style her hair was there to lay down some real money.

To be honest, for a minute there he was so excited about helping me that I looked down to make sure I didn’t have a boob hanging out or a hundred dollar bill pinned to my ample assets.  “No, thank you,” I replied to him without looking him straight in the eye. “I’m just browsing today and I’ll be fine.  I appreciate your offer though.”

I started to walk toward the lawn and garden area of the store and once again the sales person blocked my path. In fact, he jumped in front of me so fast and hard his feet made a thud sound when they hit the floor.  “Now just let me know if you need anything at all.” He nearly sang this proclamation while wearing a full face smile that was as fake as any three dollar bill. About the only thing missing from his act was a bee-gum hat and claw hammer coat.

I stepped to the side and continued to walk toward my destination. He walked behind me and proceeded to stand directly behind me while I looked at lawn mowers and accessories that go with them. If I paused for a short time to read an information pamphlet about one of the machines he seized the opportunity to tell me how great the product is, how long it would be on sale, and how many of that particular item was left in stock. According to him, the store didn’t appear to have more than two of anything and would probably be closed due to lack of inventory by early evening if the pensioners got checks that day and showed up to buy supplies.

I was beginning to feel like a jewel thief attempting to heist diamonds at that point. I looked at the salesman and asked in a quizzical tone, “You do realize that none of these machines would fit in my purse don’t you?”

“You’re a funny one, Miss.” He folded his arms across his chest and continued.”We just want to please our customers and we offer all the support we can to make sure each customer is satisfied.” He winked at me and that’s when I noticed the small finishing hammer hanging from a belt loop on his trousers.

“So you like to do carpentry work? I was just noticing your hammer. If you are supposed to be in another area of the store I understand. I’ll be fine here.”

I am sure I saw dollar signs flash though the pupils of his eyes as he winked and started to move closer to me and whisper, “We can give some discounts on floor displays if they have dings or scratches. I’ll help you all I can if you buy one of these displays.”

He looked up and down the aisle before using his hammer to make a nice sized dent in the deck of the mower he had seen me looking at very closely.  He turned and winked at me again. I’m surprised I didn’t have a hissy-fit right there in the store but I retained my composure and headed for the exit doors so I wouldn’t do the man bodily harm.

I didn’t buy a lawn mower but then I hadn’t planned to make a purchase that day when I went into the store. I definitely wouldn’t have bought one from that sales associate. I found it unnerving that he was stalking me and trying to pressure me into making a purchase.

Sometimes I just want to go into the store and get what I need and leave. At other times I want to walk around and take my time to get new ideas and maybe price materials I plan to purchase in the near future.  I don’t want to have someone breathing down my back the whole time I’m in the store.

Then as I was leaving the store there was another sales person near the door. “I’m glad we could be of service to you today. Is there anything else I can help you with?”

“As a matter of fact, there is,” I exclaimed. You can help me get our government back into the hands of the people. Make sure you vote!” I said with the biggest smile I could muster.

That was far more lady-like for me to say than what I was really thinking about what they could do for me!

©Dianna Doles Petry

Guard House Thoughts 3/11/2012

Guard House Thoughts
3/11/2012

Here I sit in the guard house again with too much time for thinking. It is a peaceful night with a few sprinkles of rain tapping against the windows sporadically. Frogs are croaking in the distance and traffic has slowed at the evening hours travel toward the beginning of a new day.

I leave a journal here in the guard house for anyone who wishes to write in it. I share many of my thoughts in this journal as well as keeping one of my own. Tonight as I read a few entries that had been written since my last shift my thoughts turned to the movie Forrest Gump. It has been several years since that movie premiered but I think nearly everyone remembers the line; “Life is like a box of chocolates, you never know what you’re going to get.”

When I get a box of chocolates it has a little printed diagram on the inside of the lid to the box. By using the diagram it is possible to find your favorite candies and avoid those you haven’t tried or know you don’t like. The chocolates all sit there together in the box but they are all different. They also have no choice in who gets to eat them or if they get eaten at all. Life doesn’t come with a diagram or directions. Would it be better if it did?

We don’t get to pick our family, many of our life experiences, or our DNA. From the moment we are born we operate on a sort of auto-pilot. Instinct plays a large part in every life. Some people are attracted to light hair and some prefer darker shades. Everyone has a preference when it comes to food, colors, and hobbies and either we are driven to succeed or content just to get through each day as it comes.

We do get to make choices but very often they are choices made without full knowledge of what we are choosing. We can’t see the future, we don’t always know about someone else’s past, and we are all eager to find at least one little something in each day that gives us a reason to smile or have that warm and fuzzy feeling of contentment when we close our eyes at night.

Basic courtesy and respect for each other seems to have vanished. We have become so intent on chasing a dollar or finding the love of a lifetime that we seem to have forgotten how to appreciate each other or respect the needs of others to have privacy or moments of emotional upheaval. Maybe we have just become blind to the obvious or maybe we all just try too hard. I think a lot of us set our standards so high that it’s impossible for anyone to meet them. I guess we all need to learn how to get past our own preconceived notions of what life SHOULD be and explore all the possibilities of life COULD be.

Last evening I watched a movie I normally would not have chosen. I tend to avoid movies that will make me cry like a blubbering whale. I tend to avoid movies that make me risk wetting my pants when some hideous creature grabs an unsuspecting victim even though there was music playing that should have warned them. I tend to avoid anything that is too realistically gory or painful and I definitely avoid movies with sappy endings! Thinking about it right now, I tend to avoid movies of all types these days but that is another matter entirely.

At any rate, this movie, “The Way,” did not have a single love scene or high speed car chase. There was no profanity and no sexy leading man to make my heart throb with thoughts I will not share here.  Martin Sheen played the lead role of Tom, a father who loses his only son in a tragic accident in France. When he goes to identify the remains and bring the body back home he changes his mind and decides instead to complete a pilgrimage his adult son had started.

This journey changes Tom’s life and the way he has viewed life up to that point. One of the last things his son had said to him before leaving on his trip was, “You don’t choose a life, you live one.” By the end of the pilgrimage, Tom knew his son had been right all along. It is a strange twist in life that when something we love is taken from us we really start to appreciate what we have always had but failed to see.
I have often dreamed of taking a cross country trip to explore different places and experience new things. I enjoy meeting new people and learning how other people live and no one would know anything about me or the life I’ve lived that has made me who I am today. I would be just another tourist checking out the sites and striking up conversations.

The truth is; I could start expanding my world right here. I could ignore the little diagrams in the box of chocolates and just sample all the pieces instead of sticking with the tried and true. If I wasn’t so sure of what I like I might find a delightful new flavor. I could open my eyes and my heart to the people around me and be more receptive if I could let my armor down just a little bit.

There are at least three employees here who have lost a child to death. That is a blow you never fully get over and yet you have no choice but to continue living. As the song goes, whatever you survive only makes you stronger. Sometimes it is just not easy to comprehend that others feel the same pain you feel or experience the same events you experience. Just knowing there are other people like you does not make your own feelings any less intense.

I’m positive the people I work with have all experienced a vast array of life changes and emotional highs and lows. Love and heartbreak, profound joy and soul shattering sadness, knowing the peak of health and fitness and the decline of the body and capability, success and failure, all dance with each one of us at some point. We are like those pieces of candy in a box. We are all gathered here together but we’re all different.
Why don’t we just try to be polite and kind to each other because we all have different mountains to climb? Why don’t we start to accept ourselves for what we are and let go of those ideas about what would make someone else a better person?

There is no such thing as perfection,
We’re all human, we all have flaws,
Instead of fighting a useless battle,
We could stand together for a cause.

I once thought I needed to be blonde,
Younger, richer, thinner, I never felt quite right,
Then I heard a whisper; I mattered to someone,
I felt beautiful and desired that night.

Now I’ve got some age behind me,
But I can still give and receive love,
I know I can make a difference,
For each day of life I thank God above.


I think I’ll find the movie Forrest Gump and watch it again soon. Forrest was a person born to this world with little hope of becoming a success but he saw simple pleasures and truths most people overlook. He also overlooked a lot of things most people see. My life is forever changing and maybe it really is like a box of chocolates after all.

© Dianna Doles Petry